Crystal Clear Crafts

Shipping & Returns

Delivery to a UK mainland address is currently 1.75 per order. Delivery costs to areas outside the UK mainland may be subject to an additional cost. Please enquire prior to ordering.

Please double check your address is correct before submitting your order. Re-delivery will be charged at the appropriate cost.

We can deliver to the address of your choice. Orders are usually posted by Royal Mail 1st Class Post. Some larger packages may require a signature or someone to take delivery of the parcel. If you are concerned you may miss your delivery, please enter a separate delivery address where someone will be available Monday - Saturday to take delivery of your order. In any event when a delivery cannot be made, your Postman or Courier should leave a card with further instructions.

If you are concerned your order has not arrived within 10 working days, please contact us.

All shortages, incorrect orders and damaged items should be reported to us within 48 hours of delivery.

In the unlikely event you need to return your purchase, under the Distant Selling Regulations you have up to 7 days from delivery to do so. You should first email us to obtain a returns authorisation code. All returns must be 'as new' and boxed with all original parts and packaging. A refund will be made, subject to inspection, within 30 days.

If you have any questions regarding delivery or returning your order, please do not hesitate to contact us.